Purpose:
At Rangresa, we provide a seamless shopping experience. Please review the following policy carefully before placing your order.
Note: By completing a purchase, you agree to these terms and conditions. All terms is Applicable
1. Return & Exchange
Eligibility:
- Returns and exchanges accepted within 7 days of delivery.
- Exclusions: Discounted or sale products are non-returnable/non-exchangeable during sales periods.
Process:
- Requests to be submitted via ‘Submit for Returns and Exchanges’ in the Get Support section or via [Return Request Link].
- For manufacturing defects:
- Customers must provide clear photos/videos for verification.
- Reverse pickup charges are waived if defect confirmed.
- Initially, customers pay the reverse pickup fee to process the request.
- Refunds/exchanges are processed after product verification.
Exchange / Return Fees:
- Returns: ₹300 (reverse pickup)
- Exchanges: ₹100 (pickup & delivery of new item)
- Fees apply per order, not per item.
- Maximum 3 products per order for exchange/return; beyond this, customers must pay additional charges or self-ship.
2. Refunds and Store Credit
Store Credit: Valid for 90 days from date of issue. You can walk into the store & reedem your online purchase amount in store
Refunds:
- Prepaid Orders → Original payment method
Exchanges:
- Customer may choose:
- Same product in a different size
- A different product of choice
- Price difference handling:
- If new product costs more → customer pays difference
- If costs less → balance refunded (store credit or original method)
- Note: Once exchanged, the same order cannot be returned/exchanged again.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
3.Processing time
- Pickup scheduled within 24 hours of request.
- Returns reach us in 7–10 days.
- Refunds/exchanges processed within 2–3 working days of product receipt.
- Pickup completed within 72 hours.
- Return request cannot be canceled once pickup is scheduled.
International Orders:
- Customers arrange their own return shipping; reverse pickups unavailable outside India.
4. Orders & Payment
- Global shipping available (with exceptions).
- Quick processing: Orders dispatched promptly from Bikaner.
- Multiple secure payment options supported.
Cancellation Policy:Prepaid:
- Cancel within 24 hours for full refund.
- Cancel within 24 hours via +91-9929950229 / +91-9828093265.
- If we cancels/adjusts order, team will notify customer immediately.
5. Shipping & Delivery
- Free shipping across India (On order 1000+).
- International shipping: Rates based on weight & destination; import duties/taxes payable by customer.
Dispatch Times:
- Domestic: within 24 hours
- International: 7–10 days
- Delays: Customers informed within 24–48 hours if any
Tracking:
- Unique tracking ID provided post-order confirmation.
Support:
- Phone: +91-9929950229 / +91-9828093265
- Email: support@rangresa.com